====== Server Support Team Recruitment, Responsibilities, and Dismissal ======

**Status:** draft, alongside proposed CoC. Supported systems section captures current reality.

The Server Support Team (SST) play a crucial role in upholding the values and functionality of the OARC community. This section outlines how SST members are selected, what is expected of them, and how dismissals are handled to ensure transparency and accountability.

==== Recruitment ====
The SST will recruit new members based on active participation, reliability, and alignment with OARC’s values. Applications or nominations will be open periodically, and a selection process led by existing SST members will ensure a fair choice. Newly recruited members may be asked to complete a probation period to ensure they are a good fit within the team.

==== Accountability ====
If a SST member is found to have acted in a way inconsistent with the Code of Conduct or fails to fulfil their responsibilities, they may be dismissed by a majority vote of the remaining Server Support members. This process will be handled transparently within the Server Support team, with respectful and fair decision-making practices.

If at any point a member of the team can no longer maintain the commitment required for the role they should "//step down considerately//" in line with the Code of Conduct, ensuring that Server Support continues.

==== Community Feedback ====
Members of the OARC community are encouraged to provide constructive feedback on Server Support team members. This feedback may inform future recruitment and dismissal decisions.

==== Responsibilities ====
SST members are expected, whilst undertaking their role, to uphold the [[codeofconduct|OARC Code of Conduct]], foster a positive community atmosphere, and manage administrative tasks respectfully and professionally. They should lead by example and make decisions that support the community’s well-being.

The team are responsible for maintaining the following:

==== Supported Systems ====

^ System name ^ Detail ^ Contacts ^
| Internet hosting | oarc.uk system admin | Tom M0LTE , Lance 2E0YLD  | 
| Website | Administration of the OARC website | Paul M0TZO, Lance 2E0YLD | 
| Wiki | Maintaining the wiki version, installation, and members | Paul M0TZO, Ciemon G0TRT | 
| Wiki webform | Maintain the wiki joiner webform enabling users to access the wiki through support@oarc.uk | Paul M0TZO, Ciemon G0TRT , Lance 2E0YLD  | 
| Discord ownership | Own and oversee the Discord installation | Stu M0MMZ | 
| Discord maintenance | Configuration of channels, permissions, members, pruning | Rog G6NWF | 
| Discord registration | Ensuring that joiners make it through registration, and remove lurkers | Ciemon G0TRT, Rog G6NWF| 
| Discord rapid responders | eg ban malware-posting accounts - no ‘lead’, just named people | Tom M0LTE, Rog G6NWF, Ciemon G0TRT(+who? I suggest ~3 with notifications on) |
| Discord bots | OARC Spot Bot - Self Hosted (M1SDH) | Anthony M7TAW & Steve M1SDH | 
| Cloudlog | Maintain the database, instances and manage users | Tom M0LTE | 
| Facebook | FB Page | Lance 2E0YLD |
| Google apps | OARC email etc | Lance 2E0YLD  | 
| Training | Monitor registrations received at support@oarc.uk. Create trainee Roles and Channels. Maintenance of all channels in the 'Classrooms' group | Robin M0JQQ |